When should I book my cake?
Try to place your order at least 4 weeks in advance of your event date. Please have this information ready when placing your order:
- Type of occasion and required delivery/collection date
- Total number of guests to cater for
- Your specific catering requirements i.e. cake, cupcakes, desserts etc…
Feel free to use our contact form to send us all of your details :
[ contact us ]
What are your Hours of Operation?
Mon – Fri ( 9am – 5pm )
Saturday ( 9am – 12am )
Sunday ( closed )
Jozi Cakery is an online business, we no longer have a physical store as such. Delivery/collection times and consultations are made by specific arrangement.
Please do not hesitate to contact me on cindy@jozicakery.co.za.
How much should I expect to pay?
Because each custom creation is different, it is not possible to give an exact price without knowing all the details. Send us your requirements and we’ll do our best to meet your budgetary needs [ contact us ]
How can I pay for my cake?
We accept cash and electronic payments. A non-refundable 50% deposit is required to confirm your booking, with the full balance due on completion.
Do you deliver?
Yes. We deliver mainly in the Gauteng area, but arrangements can be made for other areas. A delivery fee is applicable and will be quoted based on your requirements. Alternatively, you are welcome to collect.
Do you rent cake stands?
Yes, we do. We rent a variety of cake and cupcake stands should you require them. Please contact us for details.
What is your cancellation policy?
A non-refundable deposit of 50% is due at the time of order placement and the balance is due in full upon collection/delivery. If a cancellation is received, the aforementioned deposit will not be refundable.
If a cancellation is made less than 14 days prior to collection/delivery, the balance is due in full. Furthermore, the client will be held responsible for the value of any other related expenses that exceed the 50% deposit at the time of the change/cancellation request (e.g. special items procured).
All requests for change or cancellation must be made in writing to cindy@jozicakery.co.za. Should you not receive a reply within 24 hours confirming the acknowledgement of your changes or cancellation, please follow up with us to ensure we have received your request.
